Need Help With Your Halo?

Our team is fully dedicated to ensuring that you and your dog have the best possible experience with Halo. If you’re having trouble with your Halo collar, we are confident that we can get you back on track.

The absolute best way to get help with your Halo is through live, face-to-face, one-on-one support in the Halo Dog Park.

This will provide you with a direct Zoom meeting interaction with a trained customer service representative.

9am-6pm EST, Monday-Friday
10am-4pm EST, Saturday-Sunday

Visit Dog Park

By clicking, you will connect directly with a Customer Service Agent

Our agents are ready to troubleshoot any issue you may be experiencing, such as:

Your Halo does not turn on after charging overnight
Getting your Halo set up out of the box
Understanding and interpreting GPS issues
Calibrating Indoor/outdoor detection to prevent false corrections

Call Customer Service

Let our team of experts address any challenges you’re having. We are here for you every step of the way.

Call +1-214-712-2270

10am-6pm EST, Monday-Friday
10am-4pm EST, Saturday-Sunday

If you would still like to return your Halo Collar, please click the button below.

Return Now